Managing security for ten customers is not managing it ten times.
Each tenant has its own architecture, its own compliance obligations, its own risk appetite. The work doesn't multiply cleanly, and you already know where it breaks.
A CVE drops, and someone cross-references vendor advisories, MITRE and the public databases by hand, per tenant, with no way to tell whether it’s actually exploitable in that customer’s environment. A finding that looks critical on paper is unreachable in one tenant and a genuine exposure in another, so without that context every one of them gets the same investigation.
One misconfiguration replicated across twelve accounts opens twelve tickets, with nothing to say it’s one root cause rather than twelve problems. A risk score moves between platform releases, a customer asks why, and the answer costs an engineer an afternoon.
None of this is a gap you failed to notice. It’s what’s left on your team’s desk after the tool has done its part.